1. Return Eligibility

Eligible return requests should be submitted within 30 days of receiving your order. Returned products should generally be in substantially the same condition in which they were received, without excessive use, alteration, or customer-caused damage, and with original packaging, accessories, manuals, and included components where applicable.

These condition requirements do not limit rights that cannot lawfully be excluded for damaged, defective, incorrect, or otherwise non-conforming goods.

2. How to Request a Return

1. Email service@cloverhush.com with your order number and reason for the request.
2. Wait for our review and return instructions.
3. Send the product only to the approved return destination and by the instructed method.

3. Damaged, Defective or Incorrect Orders

Please inspect your order after delivery. If an item is damaged, defective, materially different from what was ordered, or you received the wrong item, contact us with your order number and relevant photos where reasonably available. If the issue is confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to you as required by applicable law and our review.

4. Change-of-Mind Returns & Return Shipping

For an approved return based on change of mind or another reason not caused by our error or product defect, the customer is generally responsible for return shipping unless applicable law or the return instructions state otherwise. Original shipping charges are generally non-refundable unless required by law or the order issue resulted from our error.

5. Refund Timing

After an approved returned item is received and reviewed, we will confirm the refund status. Approved refunds are generally issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may need additional time to post the funds.

6. Exchanges & Order-Specific Restrictions

Exchange availability depends on product availability and the circumstances of the request. The fastest solution may be a return followed by a new order. Items specifically identified before purchase as final sale or non-returnable may be subject to those disclosed restrictions where permitted by law.

7. Consumer Rights

This policy does not limit mandatory rights or remedies that apply under consumer-protection law in your jurisdiction.