Shipping Policy

This Shipping Policy explains processing, shipping charges, transit estimates, tracking, customs, and shipment support for cloverhush™ orders.

DELIVERY

From checkout to your door.

Orders may be fulfilled from our own or partner facilities depending on inventory availability and delivery destination.

2–4 Business Days

Standard order processing before shipment.

$5.99 Flat Shipping

A flat shipping charge of $5.99 applies to each order unless another shipping offer is displayed at checkout.

Tracking Included

Tracking information is provided after an eligible order ships.

1. Processing Time

Please allow approximately 2–4 business days for normal order preparation. During holidays, major promotions, or other high-volume periods, processing may require up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays.

2. Estimated Transit Times

Destination	Estimated Transit Time
United States	10–15 business days
Canada / United Kingdom / Australia	11–16 business days
Other international destinations	15–20 business days

These are estimates rather than guaranteed arrival dates. Carrier delays, customs review, weather, public holidays, address problems, and regional logistics conditions may affect delivery.

3. Tracking

When tracking becomes available, it is generally sent to the email address associated with the order. Carrier tracking may require approximately 1–3 business days after shipment to show its first movement.

4. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, VAT, taxes, brokerage costs, or other destination-country charges. Where an order is shipped on a duty-unpaid basis, applicable import charges are the recipient's responsibility unless checkout specifically states otherwise.

5. Address Changes & Cancellations

We begin preparing orders soon after they are received. Contact us as quickly as possible if you need to request a change or cancellation. We cannot guarantee a change after processing or shipment has begun.

6. Delayed, Missing, Delivered-but-Not-Found, or Damaged Shipments

If a shipment appears delayed, missing, incorrectly marked delivered, or damaged in transit, contact service@cloverhush.com with your order number and tracking number where available.

For visible shipping damage, reporting the issue as soon as reasonably possible—preferably within 72 hours of delivery—helps us review the case. This is a recommended reporting period, not an automatic cutoff for assistance. Keep the item and packaging while the issue is being reviewed.

Approved refunds are generally issued to the original payment method within 5–10 business days after approval, although your payment provider may need additional posting time.

7. Delivery Information

Customers are responsible for providing a complete and accurate shipping address. If a parcel cannot be delivered because of incorrect customer-provided address information, additional delivery or reshipping costs may apply depending on the circumstances.